Internships

Work as a Customer Service Agent at FlySafair – Grade 12 Requirement

Closing Date: 12 March 2024

Work as a Customer Service Agent at FlySafair – Grade 12 Requirement

Location: Western Cape, CPT – Northern Suburbs

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at Cape Town International Airport.  The successful applicant will report to the Manager: Base Airport

RESPONSIBILITIES:

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.

REQUIREMENTS:

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

PERSONAL ATTRIBUTES:

  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer focused and service orientated.

APPLICATION GUIDELINE:

  • Application deadline is 12 March 2024.
  • No external email applications will be accepted.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right

                    * Not to proceed with this vacancy
                    * To appoint the selected candidates based on it s operational requirements.

  • Reference number – JHB000873

Preference will be given to members of under-represented designated groups.

For more information please contact: Nomsa Qobose

How To Apply

Click on the link below to see more information and to apply.

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